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The WhatsApp connection runs in Meta’s official flow. Most errors come from your Meta account and are fixed in Meta Business Suite, not in iZap. Find the situation you’re seeing below.
Haven’t started yet? Follow the Connect WhatsApp to the AI Trainer guide and check the list of what you’ll need before you begin.

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Meta only offers to migrate the number

If the number already uses the WhatsApp Business app and you want to keep using the app on your phone, don’t choose to migrate. At the WhatsApp Business Account step of Meta’s flow, choose Connect a WhatsApp Business app. Meta then asks for your number and shows a QR code to scan with your phone.
  • Update the WhatsApp Business app to version 2.24.17 or later before you start.
  • If the number has never had WhatsApp, choose Create a WhatsApp Business account.

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Error #2655093: the account is already shared with a partner

What it means: your number’s WhatsApp account is still linked to another provider (another Meta partner), sometimes through a shared credit line. While that link exists, Meta won’t let you connect the number to a new provider. What to do:
1

Disconnect the number from the previous provider

Confirm with the previous provider that the number was disconnected from their platform.
2

Remove the old partner in Meta

In Meta Business Suite, open Settings → Accounts → WhatsApp accounts, select the number’s account, and open the Partners tab. Remove any partner left over from the previous provider, including a shared credit line.
3

Try connecting again

Go back to the Trainer and start the connection again.
If Meta keeps saying the account has reached its partner limit even with no partner listed, open a case with Meta support. Only Meta can clear that link — iZap has no access to it.

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Error #3441038: you don’t have permission to view this asset

What it means: the number’s WhatsApp account belongs to a Meta business portfolio where your Facebook profile is not an admin. Access to the Facebook Page alone is not enough. What to do:
  1. Ask a current admin of the business portfolio to give you admin access in the Meta Business Suite settings.
  2. If nobody in your company has that access, open a case with Meta support with proof that the business is yours.
  3. Once you have admin access, start the connection again.

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Too many attempts: try again later

What it means: after several verification-code requests in a row, Meta blocks new attempts for a while to prevent spam. The message sometimes shows the code #3441033. What to do: wait before trying again. The block usually lasts 1 to 2 hours, but it can reach 12 hours if attempts continue. Each new attempt during the block can restart the timer, so stop trying until the time has passed.

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The dashboard keeps asking me to connect a number I already connected

Check these causes, in this order:
  1. You signed in with a different account. Make sure you’re in the dashboard with the same email you used to connect the number — for example, signing in with Google instead of email and password can open a different account.
  2. The number is stuck on an old connection. In the WhatsApp Business app on your phone, open Settings → Account → Business Platform and disconnect the platform. Then redo the connection from the Trainer.
  3. The number is already connected to another iZap account. A number can only be in one iZap account at a time. Remove the number from the account where it is today (see Manage your numbers) and connect it again in the right account.
For privacy, support can’t share details about another account. If you own the number and don’t recognize the account it’s connected to, contact support: we run an ownership verification that asks for proof that the number and the business are yours.

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The connection finished, but the number doesn’t work

If Meta showed the connection as complete but no messages reach iZap, or the assistant never replies:
  • The Meta payment method is missing. Meta only finishes activating the number after a card is added under Billing and payments in Meta Business Suite. See the last step of the connection guide.
  • There are pending items on your Meta account. An error on the payment method or an incomplete business verification blocks the messages your business starts. Check both in Meta Business Suite.
  • If none of that helps, see The assistant isn’t replying.

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Error page or “service temporarily unavailable” during the connection

Sometimes the connection window shows an error page or says it can’t onboard customers right now. This is temporary and unrelated to your account. Wait a few minutes and try again. If it keeps happening, contact support.
Always use the connection button in the iZap Trainer. A connection link sent by another company connects your number to a different provider, not to iZap.

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The number was working and stopped

If the number was already connected and stopped sending or receiving messages — for example, after a change to your Meta account — contact support before you redo the connection. Redoing the process during an outage can scramble the configuration that already exists. Support checks what happened and, if needed, guides you through redoing the connection the right way.

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Before you contact support

To help us solve it faster, send to [email protected]:
  • The number, with the country code.
  • A screenshot of the error message, with the code (for example, #2655093).
  • The approximate time of the attempt.
  • Whether the number uses or has used another WhatsApp provider.