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Invite someone to your team

Give an employee access to the dashboard without sharing your password:
1

Open the members

In the dashboard, open Settings → Members.
2

Fill in the invite

Enter the person’s Email address and choose their Role.
3

Send it

Click Send invite. The person receives an email to join the workspace.

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Roles

The main roles are cumulative — each one includes what the previous one can do:
  • Viewer: can only look at information.
  • Member: works on day-to-day customer service.
  • Administrator: manages the workspace and the team.
  • Owner: full access. Only the Owner manages billing and WhatsApp numbers.
There are also specific roles for people who answer in Live Chat, manage content, or train the AI. Always choose the simplest role that covers what the person needs.

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Rename the workspace

Open Settings → Profile and change the workspace name.

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Create another workspace

In the top-left corner of the dashboard, open the workspace selector and click Create new workspace. Each workspace has its own numbers, assistants, and plan. It’s the recommended way to keep different businesses apart or to connect a second number without touching the first one.

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Change the dashboard language

Click your avatar in the top-right corner and choose Language. The options are Português, English, and Español. This only changes the dashboard language — not the language the assistant uses with your customers.

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Delete your account

Deletion is permanent and can’t be undone.
1

Open your settings

Click your avatar in the top-right corner and choose Your settings.
2

Go to Security

Open the Security tab and, in the Delete account block, click Delete my account.
3

Confirm

Type your email and click Permanently delete my account.
What happens to the workspace depends on who else is in it:
  • If you’re the only Owner, the workspace is closed too: members lose access, API keys are revoked, and the subscription is cancelled.
  • If there’s another Owner, only you leave. The workspace keeps working for the rest of the team.
Just want to stop using iZap on one number? You don’t need to delete your account: remove the number.
Need a formal confirmation that your data was deleted (for example, under GDPR or LGPD)? Write to [email protected].