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Follow these steps to connect your WhatsApp Cloud number to the iZap AI Trainer. Once linked, your number is handled by the AI-powered chatbot, which processes and answers your conversations automatically.

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What you’ll need

  • Access to a Facebook account with permission in Meta Business Suite.
  • Admin access to the Meta business portfolio (Business Manager) that owns the number’s WhatsApp account. Access to the Facebook Page alone is not enough.
  • The WhatsApp number you’ll connect, with access to receive the verification code (SMS or call) — or the WhatsApp Business app already open on your phone.
  • If you’ll keep using the WhatsApp Business app on your phone: the app updated to version 2.24.17 or later.
  • A valid credit or debit card for Meta’s verification.
If the number is connected to another WhatsApp API provider, disconnect it there before you start. Otherwise Meta blocks the connection. See WhatsApp connection problems.

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Start the connection in the Trainer

1

Start the connection

In the iZap AI Trainer, click the WhatsApp icon in the top-right corner of the screen, next to your email address.
The iZap AI Trainer with the WhatsApp icon in the top-right corner.
2

Confirm the redirect

The “You will be redirected” window explains that the button below opens the official Facebook page so you can authorize the connection of your WhatsApp Cloud with our system. Read the key information:
The 'You will be redirected' window listing AI integration, costs, and security information.
  • AI integration: once this step is complete, your number is linked directly to our AI-powered chatbot, which begins processing and answering your interactions automatically.
  • Costs: activation may generate messaging costs (Meta fees) and AI data-processing costs, depending on your usage volume.
  • Security: this is a standard, secure procedure. Your API key is generated and integrated automatically at the end of the process.
Make sure your browser’s pop-up blocker is disabled so the connection window can open properly.
Click Continue.
3

Start onboarding

The “Onboarding” window explains that we need your authorization to manage a WhatsApp number that belongs to you.
The 'Onboarding' window with the Continue with Facebook button.
  1. Make sure you are logged in to Meta Business Suite.
  2. Click Continue with Facebook.

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Set up the number on Meta

This is Meta’s official flow (Embedded Signup), with 11 steps.
1

Log in and authorize Meta

Confirm your Facebook/Meta Business Suite login and authorize the WhatsApp connection.
Meta screen titled 'Seamlessly connect your account to GogiX', explaining what the integration allows, with Cancel and Continue buttons.
  • Use the account that manages your business.
  • The login happens on Meta’s own site.
  • iZap never sees your password.
2

Choose the business portfolio

Select the business portfolio (Business Manager) that already exists or let Meta create a new one for you.
Meta screen 'Select the business assets to share with izap', with the Business portfolio field highlighted.
  • Pick the portfolio that already owns your business.
  • Don’t have one? Meta creates a new one right there.
  • You can review the details before moving on.
3

Select the WhatsApp Business account

Click the WhatsApp Business account field and choose the account for this number, or create a new one. There is no separate option for the WhatsApp Business app: Meta detects it from the number in the next step.
Meta screen with the WhatsApp Business account field highlighted, ready to be selected.
  • Open the WhatsApp Business account field.
  • The list shows the accounts you already manage.
  • Choosing here doesn’t connect anything yet.
4

Enter your WhatsApp number

If Meta lists the number under Phone, select it. Otherwise, select the country and type the WhatsApp Business number you’re going to connect.
Meta screen 'Enter your WhatsApp Business phone number', with empty country and phone number fields.
  • Pick the country before typing.
  • Type the full number, including the area code.
  • It has to be a number you can access.
If the number is on the WhatsApp Business app, Meta detects the app and shows a QR code instead of sending a verification code. Don’t accept a screen that asks you to migrate the number or disconnect WhatsApp from your phone.
5

Click Next

After typing the number, review the note about connecting the WhatsApp Business app you already use and click Next.
Meta screen with the number filled in, the note about connecting the existing WhatsApp Business app, and the Next button highlighted.
  • Check the number before moving on.
  • Read the note about the app you already use.
  • Meta validates the number on the next screen.
6

Scan the QR code or use an access code

To import contacts and chat history, scan the QR code with WhatsApp Business on your phone, or click Use an access code instead to connect by code.
Meta screen 'Import contacts and chat history', showing the QR code to scan and the Use an access code instead link.
  • Scan the QR code with WhatsApp Business on your phone.
  • This imports your contacts and chat history.
  • Phone not at hand? Use an access code instead.
Your phone needs WhatsApp Business open to scan the code.
7

Connect using the access code

If you choose to connect by code, copy the access code shown and enter it in WhatsApp Business on your phone.
Meta screen showing the access code to copy and the link to go back to the QR code.
  • Copy the code Meta shows on screen.
  • Enter it in WhatsApp Business on your phone.
  • You can go back to the QR code at any time.
8

Confirm the account details

Review the WhatsApp Business account name and select the timezone — this screen shows up whether you connect via QR code or access code.
Meta screen 'Confirm or edit your WhatsApp Business account', with the timezone field open for selection.
  • Check the name your customers will see.
  • Select your business’s timezone.
  • This screen shows up on both paths, QR code or access code.
9

Review and confirm the sharing

Review what izap will be able to access and do with your WhatsApp Business account, then click Confirm.
Meta screen 'Review what you'll share with izap', with the list of permissions and the Confirm button highlighted.
  • Review what iZap will be able to access.
  • These are the permissions needed to reply on your behalf.
  • Click Confirm to finish.
10

Add a payment method

Your account is already connected to GogiX. Facebook requires a payment method to review the number — click Add payment method to finish.
Meta screen 'Your account is connected to GogiX', with the Add payment method and Finish buttons.
  • The connection to iZap is already done.
  • Meta requires a card to review the number.
  • Without it, the number stays pending approval.
The payment method is registered with Meta, not with iZap.

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Add a payment method

1

Set up payment on Meta

You are redirected to the “Billing and payments” screen in Meta Business Manager.
The Meta 'Billing & payments' screen with the Add payment method button.
  1. Click the Add payment method button in the “Payment methods” section.
  2. Register a valid credit or debit card.
No charge is made to your card during this registration. This is a standard account-verification procedure required by Meta.
Don’t skip the payment method. Without it, Meta doesn’t finish activating the number: the connection looks complete, but the assistant neither receives nor answers messages.

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If something goes wrong

  • Meta showed an error, said there were too many attempts, or said the number is already linked: see WhatsApp connection problems.
  • The connection finished, but the assistant doesn’t reply: see The assistant isn’t replying.
  • The number was working and suddenly stopped: contact support before you redo the connection. Redoing the process during an outage can scramble the configuration that already exists.