Yes. iZap connects to WhatsApp as an official Meta technology provider, through
the official WhatsApp API (WhatsApp Cloud API). Your number’s WhatsApp account
always stays in your Meta business portfolio.
Do I really need Facebook? Can’t I just connect with a QR code?
You do. WhatsApp only releases business numbers through Meta, so the connection
goes through a Facebook account with Meta Business access — there’s no way
around it, and iZap never sees your password. The QR code does exist, but
inside Meta’s flow: on one of the screens you scan it with WhatsApp Business on
your phone, or use an access code, to import your contacts and chat history.
See the connection guide.
Yes. Connect the number that’s on the WhatsApp Business app: Meta detects the
app and shows a QR code, and you keep using the app on your phone as usual,
alongside iZap. See the
connection guide.
Yes. Messages sent through iZap — AI replies, broadcasts, and the dashboard
chat — also appear in the WhatsApp Business app, and messages from the app
appear in iZap. See
Why wasn’t my message delivered?.
No. iZap handles one-to-one conversations. The official WhatsApp platform
doesn’t deliver messages from groups, Communities, or Channels to other
companies.
Yes. Voice messages customers send are transcribed automatically so the
assistant can understand them. Transcription covers up to 90 seconds of each
voice message.
Can the assistant book appointments in my calendar?
It can, with Google Calendar. In the dashboard, connect your calendar under
Integrations → Google Calendar and turn on the Book appointment
skill in the Trainer. Automatic booking must be enabled for your business: if
the assistant doesn’t offer time slots, contact support.
Each conversation is tied to the customer’s number. It ends as soon as an order
is confirmed or cancelled — or, if that doesn’t happen, 24 hours after it
started, even if the customer wrote recently. These rules are the same for
everyone and can’t be changed.
The iZap assistant already answers customers on its own. The ChatGPT and Claude
connection is for you to look up and act on your business by chatting with the
AI. See Use iZap in ChatGPT and Claude.
Plans and prices for your region are under Settings → Plans in the
dashboard. Meta’s message fees are charged separately, by Meta itself. See
Plans and billing.
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strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,p:`p`,strong:`strong`,..._provideComponents(),...props.components},{Heading}=_components;if(!Heading)_missingMdxReference(`Heading`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`2`,id:`whatsapp`,children:`WhatsApp`}),`\n`,_jsx(Heading,{level:`3`,id:`is-izap-an-official-meta-partner`,children:`Is iZap an official Meta partner?`}),`\n`,_jsx(_components.p,{children:`Yes. iZap connects to WhatsApp as an official Meta technology provider, through\nthe official WhatsApp API (WhatsApp Cloud API). Your number’s WhatsApp account\nalways stays in your Meta business portfolio.`}),`\n`,_jsx(Heading,{level:`3`,id:`do-i-really-need-facebook-can’t-i-just-connect-with-a-qr-code`,children:`Do I really need Facebook? Can’t I just connect with a QR code?`}),`\n`,_jsxs(_components.p,{children:[`You do. WhatsApp only releases business numbers through Meta, so the connection\ngoes through a Facebook account with Meta Business access — there’s no way\naround it, and iZap never sees your password. The QR code does exist, but\ninside Meta’s flow: on one of the screens you scan it with WhatsApp Business on\nyour phone, or use an access code, to import your contacts and chat history.\nSee the `,_jsx(_components.a,{href:`/en/guide-meta-trainer-connection`,children:`connection guide`}),`.`]}),`\n`,_jsx(Heading,{level:`3`,id:`can-i-keep-using-whatsapp-on-my-phone`,children:`Can I keep using WhatsApp on my phone?`}),`\n`,_jsxs(_components.p,{children:[`Yes. 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The official WhatsApp platform\ndoesn’t deliver messages from groups, Communities, or Channels to other\ncompanies.`}),`\n`,_jsx(Heading,{level:`3`,id:`can-i-connect-more-than-one-number`,children:`Can I connect more than one number?`}),`\n`,_jsxs(_components.p,{children:[`Yes. See `,_jsx(_components.a,{href:`/en/manage-whatsapp-numbers`,children:`Manage your WhatsApp numbers`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`the-ai-assistant`,children:`The AI assistant`}),`\n`,_jsx(Heading,{level:`3`,id:`does-the-assistant-understand-voice-messages`,children:`Does the assistant understand voice messages?`}),`\n`,_jsx(_components.p,{children:`Yes. Voice messages customers send are transcribed automatically so the\nassistant can understand them. Transcription covers up to 90 seconds of each\nvoice message.`}),`\n`,_jsx(Heading,{level:`3`,id:`what-about-images-and-pdfs`,children:`What about images and PDFs?`}),`\n`,_jsx(_components.p,{children:`By default, the assistant doesn’t interpret images and PDFs sent by customers.\nIf this matters for your business, contact support.`}),`\n`,_jsx(Heading,{level:`3`,id:`can-the-assistant-send-photos`,children:`Can the assistant send photos?`}),`\n`,_jsxs(_components.p,{children:[`Yes, up to 5 images per instruction. See\n`,_jsx(_components.a,{href:`/en/control-ai-replies`,children:`Send images in replies`}),`.`]}),`\n`,_jsx(Heading,{level:`3`,id:`can-the-assistant-book-appointments-in-my-calendar`,children:`Can the assistant book appointments in my calendar?`}),`\n`,_jsxs(_components.p,{children:[`It can, with Google Calendar. 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