> ## Documentation Index
> Fetch the complete documentation index at: https://docs.izap.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What are operation credits?

> Understand the operation, write and read credits shown under Settings → Plans, what spends each one, and what does not count.

Under **Settings → Plans**, in the **Your usage** block, three lines appear:

* **Operation credits** — the month's total.
* **Write credits** — actions that change something.
* **Read credits** — actions that only look something up.

The total is always the sum of the other two. If you see 90, 0 and 90, your
business made 90 lookups this month and no write actions.

## What spends a credit

A credit is charged when **you, your team or one of your integrations** asks
iZap to do something. That happens in three ways:

* You connect iZap to an AI assistant (such as ChatGPT or Claude) and ask it
  something: "how many messages did I get today?", "list my contacts".
* One of your systems uses the iZap API.
* You or a teammate sends a message by hand from the dashboard chat.

### Reads

Looking information up, without changing anything:

* Listing contacts, conversations or assistants
* Searching messages
* Viewing conversation statistics and reports
* Checking your approved message templates
* Checking the status of a message or a broadcast

Every lookup costs **1 credit**.

### Writes

Actions that create or change something:

| Action                               | Credits |
| ------------------------------------ | ------- |
| Send a message or a message template | 2       |
| Change an assistant's instructions   | 2       |
| Cancel a broadcast                   | 2       |
| Create an AI assistant               | 5       |
| Connect a WhatsApp number            | 5       |
| Prepare a broadcast (preview)        | 5       |
| Send a broadcast                     | 10      |

Heavier actions cost more because they do more work at once. Sending a broadcast
costs 10 credits no matter how many recipients it has — the same price for 10
people or for 5,000.

## What does not count

This is the part that confuses people most. Credits are **not** spent by:

* Your AI assistant's automatic replies to your customers. However much the AI
  talks all day, it spends no credits — that usage is measured by **contacts
  handled by AI**, on the same screen.
* Messages your customers send you.
* Browsing the dashboard: opening conversations, viewing contacts, reading
  reports.

In other words: using iZap normally, through the dashboard, spends almost no
operation credits. They measure your API and integration usage.

## When the count resets

On the first day of each month. Unlike the other limits on the **Your usage**
screen, which reset at midnight, operation credits are monthly.

## Does this limit anything today?

No. Operation credits are informational for now: nothing is blocked because of
them, and no plan carries a credit allowance. The number is on screen so you can
follow what your integrations consume.

The write/read split exists for the future: if an allowance is ever introduced,
running out could stop new sends without stopping you from looking your own
information up.

<Note>
  If you build integrations and want the full list of operations and costs, see
  the technical documentation at [devs.izap.ai](https://devs.izap.ai).
</Note>