> ## Documentation Index
> Fetch the complete documentation index at: https://docs.izap.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your WhatsApp numbers

> Check the connection status, remove a number from iZap, connect a second number, and understand who owns the WhatsApp account.

## Where your numbers are

In the [dashboard](https://dash.izap.ai), open **Integrations** and choose
**WhatsApp**. The list shows each connected number, its connection status and,
in the **Actions** column, the **⋮** menu with the options for each number.

No number connected yet? Click **Connect WhatsApp** and follow the
[Connect WhatsApp to the AI Trainer](/en/guide-meta-trainer-connection) guide.

## What each status means

| Status          | What it means                                                         |
| --------------- | --------------------------------------------------------------------- |
| **Connected**   | Everything works: the number is set up, receives, and sends messages. |
| **Attention**   | Something needs attention, but the number keeps working.              |
| **Problem**     | The number can't finish setup, receive, or send messages.             |
| **Checking...** | The dashboard is checking the status with Meta.                       |

The status details show three items — **Provisioning**, **Receiving**, and
**Sending** — and point out which one has a problem. For example, "The last
send failed" means the most recent message didn't go out.

<Tip>
  A **Problem** is sometimes temporary and clears on its own within a few
  minutes. If it persists, see
  [WhatsApp connection problems](/en/troubleshoot-whatsapp-connection) or
  contact support.
</Tip>

In the **⋮** menu, **Business verification status** shows your Meta account
details, such as the state of your business verification.

### When the number disconnects

If the number disconnects, the dashboard shows a red notice with a **Reconnect
WhatsApp** button. It opens the same Meta connection flow, through the Trainer.
If the workspace already has an active connection, the Trainer warns that
continuing may update or replace the current configuration.

## Remove a number from iZap

<Steps>
  <Step title="Open the list of numbers">
    In **Integrations** → **WhatsApp**, find the number in the list.
  </Step>

  <Step title="Choose Remove from iZap">
    Click the **⋮** menu in the **Actions** column and choose **Remove from
    iZap**.
  </Step>

  <Step title="Confirm">
    Read the notice and click **Remove number**.
  </Step>
</Steps>

When you remove it:

* The number stops sending and receiving messages on iZap.
* The assistant answering on that number is detached from it.
* The number **stays registered with Meta** and your conversation history is
  kept. You can connect it again whenever you want.

The same window has two extra options: revoking iZap's access at Meta and
deregistering the number. Check them only if you won't use this number with
iZap anymore. Deregistering takes the number off the WhatsApp API at Meta; to
use it again, you'll need to connect it again.

<Note>
  Only the workspace **Owner** can remove numbers. Just want the AI to stop
  replying, without disconnecting the number? See
  [Control the AI's replies](/en/control-ai-replies).
</Note>

## Disconnect from the WhatsApp Business app

If you use the WhatsApp Business app on your phone together with iZap, you can
also disconnect the platform from the app itself:

* **Android:** tap the **⋮** menu → **Settings** → **Account** → **Business
  Platform** → disconnect → confirm.
* **iPhone:** tap **Settings** (bottom right) → **Account** → **WhatsApp
  Business Platform** → tap to disconnect → confirm.

Names may vary slightly depending on the app version. After disconnecting on
your phone, also remove the number in iZap so the list stays up to date.

## Connect more than one number

A workspace can hold more than one number. To connect a second number without
touching the first one's configuration, the safest path is to create a new
workspace:

1. In the top-left corner of the dashboard, open the workspace selector.
2. Click **Create new workspace**.
3. Inside the new workspace, connect the number through the Trainer.

<Tip>
  Use a number from the same country as the customers you talk to. Meta
  restricts frequent messages sent to other countries as an anti-spam measure,
  which can reduce deliveries.
</Tip>

## Who owns the WhatsApp account

iZap connects as an official Meta technology provider. Your number's WhatsApp
account always stays in **your** Meta business portfolio: iZap only gets shared
access to send and receive messages. That's why iZap can't give you admin
permissions at Meta or move the number between portfolios.

To move the number to another business portfolio, follow Meta's own migration
process, which is started from the destination portfolio. Contact support
before you begin so your customer service isn't interrupted.