> ## Documentation Index
> Fetch the complete documentation index at: https://docs.izap.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers about WhatsApp, the AI assistant, plans, and your iZap account.

## WhatsApp

### Is iZap an official Meta partner?

Yes. iZap connects to WhatsApp as an official Meta technology provider, through
the official WhatsApp API (WhatsApp Cloud API). Your number's WhatsApp account
always stays in your Meta business portfolio.

### Can I keep using WhatsApp on my phone?

Yes. If you connect the number by choosing **Connect a WhatsApp Business app**,
you keep using the app on your phone as usual, alongside iZap. See the
[connection guide](/en/guide-meta-trainer-connection).

### Why don't iZap's messages show up in the phone app?

Messages sent through iZap — AI replies, broadcasts, and the dashboard chat —
don't appear in the WhatsApp Business app. That's a WhatsApp platform limitation
for every provider. The full history is in the iZap dashboard. See
[Why wasn't my message delivered?](/en/why-message-not-delivered).

### Does iZap work with WhatsApp groups?

No. iZap handles one-to-one conversations. The official WhatsApp platform
doesn't deliver messages from groups, Communities, or Channels to other
companies.

### Can I connect more than one number?

Yes. See [Manage your WhatsApp numbers](/en/manage-whatsapp-numbers).

## The AI assistant

### Does the assistant understand voice messages?

Yes. Voice messages customers send are transcribed automatically so the
assistant can understand them. Transcription covers up to 90 seconds of each
voice message.

### What about images and PDFs?

By default, the assistant doesn't interpret images and PDFs sent by customers.
If this matters for your business, contact support.

### Can the assistant send photos?

Yes, up to 5 images per instruction. See
[Send images in replies](/en/control-ai-replies).

### Can the assistant book appointments in my calendar?

It can, with Google Calendar. In the dashboard, connect your calendar under
**Integrations** → **Google Calendar** and turn on the **Book appointment**
skill in the Trainer. Automatic booking must be enabled for your business: if
the assistant doesn't offer time slots, contact support.

### When does a conversation end?

Each conversation is tied to the customer's number. It ends as soon as an order
is confirmed or cancelled — or, if that doesn't happen, 24 hours after it
started, even if the customer wrote recently. These rules are the same for
everyone and can't be changed.

### I changed the instructions, but nothing changed. Why?

You probably still need to click **Publish** in the Trainer. See
[The assistant isn't replying](/en/troubleshoot-assistant-not-replying).

### Can I use ChatGPT to answer my customers?

The iZap assistant already answers customers on its own. The ChatGPT and Claude
connection is for you to look up and act on your business by chatting with the
AI. See [Use iZap in ChatGPT and Claude](/en/chatgpt-and-claude).

## Account and plans

### How much does it cost?

Plans and prices for your region are under **Settings** → **Plans** in the
dashboard. Meta's message fees are charged separately, by Meta itself. See
[Plans and billing](/en/plans-and-billing).

### Is there a desktop app?

There's no Windows or Mac app. Use iZap in your browser, at
[dash.izap.ai](https://dash.izap.ai) and in the
[Trainer](https://trainer.izap.ai/trainer) — both also work in your phone's
browser.

### Does iZap see my Facebook password?

No. The connection login happens on Meta's website, and iZap never sees your
password.

### How do I delete my account?

See [Account, team, and workspace](/en/account-and-team).

## Still have questions?

Write to [suporte@izap.ai](mailto:suporte@izap.ai).